- Contact: 787-620-2900 (phone) / 787-474-2800 (fax).
- Service areas: All of Puerto Rico, including Vieques and Culebra.
- Scooter or powered wheelchair: Requires a medical prescription, mobility evaluation, and plan approval; not a substitute for a car.
- Hours: Monday to Friday, 8:30 am – 5:30 pm; 24/7 emergency on-call service.
- Weekend deliveries: Only for hospital discharges and emergencies.
- Sending prescriptions without fax: The doctor sends it to the health plan; CMS then receives the authorization.
- Transition from another company: Ask your provider to send the order and medical records; CMS will coordinate the transition.
- Orthopedic/prosthetic equipment: Not available at this time.
- Showroom: Not available.
- Scooter selection: Based on plan coverage and inventory; no choice of color/model.
- Service and repairs: Requires plan authorization and a prior estimate.
- Traveling with oxygen: Arrange with a provider at your destination and consult your plan.
- Coverage: Depends on the item, Medicare guidelines, and your plan contract.
